Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we may not be able to offer you a full refund or exchange. Please note that this does not apply to returns for warranty reasons – please refer to our warranty policy for warranty returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer without being instructed to do so.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, the email will include a request to confirm any details required for the refund to be processed. The refund will then be processed within 7 days of the confirmation of payment details. Please note it may take 1-2 days for the refund to appear on your bank statement depending on which bank you are with.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@evoaq.co.nz.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@evoaq.co.nz and send your item to: Unit 28, 375 East Tamaki Rd, East Tamaki, Auckland. Please do not return items without contacting us first and being instructed to do so. We do not accept responsibility for returned items going missing if you returned them unprompted.

Shipping returns

To return your product, you should mail your product to: Unit 28, 375 East Tamaki Rd, East Tamaki, Auckland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.